Insurance Claims Support

When something goes wrong, you need responsive support and a clear process.

Bind Insurance makes claims straightforward. Helping you return to business or everyday life with minimal disruption.

Our goal is to deliver fast, fair outcomes and guide you through each step with confidence.

Report a claim

Submit your details below, and one of our specialist advisers will contact you promptly to assist.

What to Do Next

Follow these important steps when lodging a claim

For all claims

Record all details of the incident or loss.

Report claims promptly promptly and seek guidance before taking action.

Complete Insurers claim forms and provide supporting documents (quotes, photos, proof of ownership, third-party correspondence, etc.).

Avoid This

Admitting liability — this must be assessed by your insurer.

Delays in reporting or submitting documents — communication is critical.

Leaving property unsecured — take steps to prevent further damage.

Claim Types

Property Damage

Report losses as soon as possible. We will arrange a claim form or appoint a Loss Adjuster where required.

Motor Vehicle (Own Damage)

Report all accidents immediately.
Tow the vehicle to the nearest qualified repairer if needed.
Leave a completed claim form at the repairer to expedite assessment.
Pay your excess to the repairer upon collection.
Do not admit liability under any circumstances.

Public & Products Liability

Do not admit liability or respond to any demand. Forward all correspondence, writs, or summonses to our office immediately.

Theft or Money Losses

Notify police immediately and retain the report number. Advise us once lodged.

Motor Vehicle – Third Party Injury

Submit a separate claim form to the Motor Accident Compensation insurer.

Do not engage with third parties without insurer instruction.

Claims-Made Policies

(Professional Indemnity, Directors & Officers, Management Liability, Cyber)
Notify your insurer as soon as you become aware of any circumstance that could lead to a claim within the current policy period.

Claims Checklists

Download helpful checklists to guide you through what’s needed:

Submitting the right documents early helps speed up your claim.

How We Help

Our step-by-step claims support process

Triage & Advice

Confirm immediate next steps and safety actions.

Lodge & Advocate

Submit your claim and liaise with the insurer on your behalf.

Coordinate & Connect

Keep you informed through assessment, repairs, or investigation.

Settle & Support

Ensure fair outcomes and share prevention tips to minimise future risk.

After-Hours Assistance

What to do if an incident occurs outside business hours

Emergencies

For life-threatening situations, always call emergency services first

Secure Your Property

Arrange emergency repairs if needed — keep invoices and photos.

Notify Bind

Lodge your claim online or leave a message; we’ll respond the next business day promptly.

What to Include

Our tailored programs support a broad range of sectors, including:

Photos or video of the incident

Quotes or invoices for repairs

Proof of ownership (receipts, serial numbers)

Police or incident report (if applicable)

Relevant contracts or insurance documents

Your Privacy Matters

Your information is collected securely and used solely to manage your claim. Please review our Privacy Policy and Financial Services Guide for full details.

Need assistance?

Call 1300 BIND NOW (1300 246 366) or reach out online — we respond promptly.

Quick, Simple & Stress Free Claims Handling